Shopify is hiring Customer Success Gurus in BC!

This exciting opportunity has been on my radar for years, since a friend of a friend's girlfriend who works remotely for Shopify told me she loves it. Plus they are rated #1 on Glassdoor in 2017! That is the kind of company that attracts the best and deserves the best. I've been working on the mock shop for a few days now, ever since I saw the job posting after settling in from moving into a new home in the Okanagan. Fresh from Vancouver and now living in a town with a population of 40,000, I need to find full time employment. It has been my goal for years to work from home, and I've got experience built up on my resume that makes me a really qualified candidate for training into a Full Time position at Shopify. Let me break down five of my experiences to show you why.  

Funeral Service in Vancouver 

In the city I was a funeral services attendant, where I engaged the full force of my caring nature in one of the most challenging customer-service environments out there. I was helping people during one of the worst times of their lives, people who were grieving; every emotion was turned up to 11. I thrived, because I'm very sensitive, a good listener, and had the support of my team, which I supported in turn. We all helped each other as much as we helped the families we served. One of my best used skills was to use an even and clear voice to smooth out misunderstandings and to anticipate and respond to any potential issue anyone may have. I was also responsible for managing audio and video during the funeral services, making sure the hardware, software, and organic elements all fit together for a seamless service.

3-in-1 Editorial Internship in Toronto

Caroline Tapp-McDougall, editor-in-chief at BCS Group in Toronto where I did my editorial internships in 2014, reflected that my most valuable skill was my resourcefulness. Perhaps that's how I was able to be the jack-of-all-trades intern that flipped a fixer-upper of a summer into a 3-in-1 internship. It wasn't a requirement for my Humanities degree, but I decided to take the initiative to create my own opportunity; I was sick of hearing how impossible it is to get a job, so my aim was to get experience in a serious business setting.

What started as an unpaid editorial internship turned into a cross-country adventure representing a not-for-profit, becoming the Raymond D. Cohen grant recipient with a second simultaneous editorial internship, and creating a portfolio of editorial work which I used to challenge a 3rd year publishing course when I returned to university. While I was in the office, I got my feet wet with Wordpress, armed only with a binder full of passwords and a beat up copy of "Wordpress-for-Dummies", I was able to update the company website.

It was during this internship that I accumulated real professional experience working remotely. I was on the road across Canada bringing Gmail and google drive into the workflow to keep myself on task and everyone else up to date on the road. I was also doing standard editorial work from home, which was a boon due to the unique challenges my disability can sometimes pose.

Consignment Shop on Vancouver Island

In 2015 I started working for a small business - a consignment shop on Vancouver Island. I was the tech geek on staff, entering inventory at speed. My WPM hovers around 90-95. My crowning glory was troubleshooting a malfunction that took down our debit and credit machine on a "Cruise Ship Day" - when our store was packed to the rafters with tourists and cruise ship employees, a major day for sales. 

After following the evidence to the source of the issue, resetting everything, and replacing an ancient powerbar, I fixed the internet while we were still on hold with the payment terminal's 1-800 support line. That day was a record success in sales, which would not have been possible without the Credit / Debit machine. To the right you see me installing new POS equipment while my colleague changes a mannequin. That small business is such a success in the community, and made me fall in love with Consignment. What a great way to upcycle and support the local economy. It was a clothes store, but my true passion is for books, hence the theme and inspiration for my Shopify store LitRx.

Volunteer Editor & Small Business Support

During that time I was also volunteering my editorial skills for a local newsletter, helping a red seal horticulturalist and doula put together her online business. I helped her troubleshoot Squarespace and develop content for her newsletter, trading my services for her products: a monthly full-moon box full of seasonal herbs, teas, salves and tinctures.

Then in summer 2016, a friend reached out to me for help managing an online shop for their small business. They had the vision but not the time or patience to attempt to put together a website. So I jumped in and spent the summer figuring out how to make a wordpress site from scratch this time, uploading products and inventory, updating and creating SKUs, doing photography and graphic design where needed. Unfortunately my friend was severely injured in a car accident, and the project fell (understandably) to the wayside. 

I have so much potential, and have done such amazing things in the past. All I need is the opportunity and training and I will do well; I like to be challenged and to actually help people. I love figuring things out, and being nice to people. I love knowing my work actually matters, and I know that getting stuck on some detail is often a roadblock to people's interest in expanding their business online. I want to help, and learn how to do it for myself as well. LitRx feels really good, even though it started off-the-cuff. I wish it was the real thing. 

I'm the kind of person Shopify wants to train to become a Customer Success Guru!

Click here to see 5 Snapshots of my history in computer literacy!