Amy's Blog Zone — update
#Challenge 2 | Troubleshooting with Shopify Success Guru Crystal
Posted by Amy Park on
I had a great experience meeting with a support Guru online.
We had 20 minutes to resolve particular issues with setting up LitRx, the details you can see at the top of the page of handwritten notes.
The rich-text editor is apparently outside the scope of Guru support, which is totally fair! I was worried about that because I was having some strange things happen in this rich-text editing box that I was able to fix but unable to understand. Which means that I was a bit...
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- Tags: A Bit Cheeky, Blog settings, Customer Success, Customer Support, Guru, notes, staff, Success, Troubleshooting, update
Thoughts on Customer Service
Posted by Amy Park on
To be supportive, to offer help at a time of need, is not a trivial service to offer because people value smooth moments, even small ones, in an otherwise chaotic and often terrifying life. A life where people get sick and people die and people have hard choices to make, the last thing they need is for their transactions and interactions to be more difficult than they could be. That is my customer service philosophy in a nutshell. To be helpful to my neighbours despite...